Frequently Asked Questions

1. What does 'Naru' mean?

"Naru" is a Japanese word that means "to become" or "to transform." It reflects our brand's commitment to turning waste into valuable and beautiful.

2. Are your products truly sustainable?

Yes, our products are crafted from carefully sourced, waste materials. We prioritize sustainability in every step of our production process, ensuring that your choices contribute to a greener planet.

3. How do I use the Naru flower wraps?

Using our Naru flowerwraps is easy. Watch our how-to video tutorial on the product page for astep-by-step guide to elegantly wrapping your flowers.

4. Do you offer international shipping?

Yes, we offer international shipping to many countries. Shipping rates and times may vary depending on your location. Please check our Shipping & Delivery page for more details.

5. How can I track my order?

Once your order is shipped, you'll receive a tracking number via email. Use this number to track the status of your delivery on our Order Tracking page.

6. How can I contact your customer support?

We're here to help! You can reach our dedicated customer support team by emailing info@naru-way.comor using the Contact Us form on our website.

7. What is your return policy?

We want you to be satisfied with your purchase. If you're not completely happy with your order, please refer to our Returns & Refunds page for information on our return policy and how to initiate a return.